Help and Access
Customer Support
BLZ is committed to helping customers locate resources, understand delivery steps, and resolve access or link problems.
Start Here
Choose the issue that best matches your situation, then use the guidance below or email BLZ Customer Support.
Amazon orders
Amazon handles account access, payment, shipping, returns, refunds, and order-status issues. BLZ can help identify a book or clarify its educational purpose.
Teachers Pay Teachers orders
TpT handles account access, payment, transaction records, and marketplace download systems. BLZ can help identify a resource, explain its contents, or report a product-link problem.
BLZ website or Google Drive link
Email BLZ when a website route, resource link, or verified Google Drive file does not open as expected.
Product question
Email BLZ when you need clarification about grade range, format, instructional use, or which resource may fit your purpose.
What to Include
Include your adult name, email address, purchase platform, optional product or order reference, issue category, and a clear description of the problem.